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Frequently Asked Questions
Our Jacket Rating System
At 2ND Jackets, quality comes first. Every jacket is carefully inspected and rated from 1 to 10, so you know exactly what to expect.
Because we only sell second-hand items, a 10 is never given, that would mean the jacket is brand new. Instead, we focus on the highest quality within pre-owned pieces.
What our ratings mean:
9 — As good as new (no visible signs of wear. As close to new as it gets)
8 — Lightly worn (minor signs of use, barely noticeable)
7 — Clearly worn (visible wear, always shown in the photos)
6 — Worn, well-priced (more noticeable wear, reflected in a lower price)
We do not sell jackets below a rating of 6. This ensures a consistently high standard across our collection.
Our goal is simple: premium second-hand jackets, without the uncertainty.
How do I know what my size is?
Each product page includes a size guide with measurements to help you find the perfect fit. We recommend measuring your chest, shoulders, and sleeve length and comparing them to our size chart. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
Would you like us to measure your jacket? Please contact us.
What condition are the jackets in?
All our jackets go through a thorough quality check before being listed. Each item is graded and any imperfections are clearly noted in the product description, so you always know exactly what you're getting.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in the same condition as received. Please contact us to initiate a return.
How long does shipping take?
The jacket will be shipped within 1 to 2 business days (excluding Sundays). We cannot guarantee the delivery time of the package as it depends on the delivery point. If you have any questions about your delivery, please feel free to contact us.
Are the jackets authentic?
Yes, absolutely. Every jacket is carefully verified for authenticity before it is listed in our store. We stand behind the quality and origin of every item we sell.
How do I care for my second-hand jacket?
We recommend following the care label inside the jacket. For leather jackets, use a leather conditioner occasionally. For fabric jackets, a gentle machine wash or dry cleaning is usually best.
Can I exchange my jacket for a different size?
Yes, exchanges are possible within 14 days of delivery, subject to availability. Contact us and we'll do our best to find the right size for you.